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Our Policy
Netfront is very concerned with data security and
privacy for our customers. It is our policy to maintain
the highest level of data security and backup for
all of our customers, including home directory data,
e-mail, web sites and databases.
In particular, all customer data is backup on a
daily basis. If you accidentally lost data, please
call our customer service hotline at 25171209 immediately.
We will be able to recover the files from the backup
in most circumstances if you call within 3 hours
after losing the data.
Data Security,
Backup, Server Availability
We maintain dedicated "data" servers
for data storage for customers. These data servers
provide storage for all of our customer's configuration,
access record, home directory data, e-mail data,
web site files. Other network services such as
e-mail servers, web servers, telnet server and
news server are detached from these data servers
as standalone machines.
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To minimise data risk, no other
unnecessary services or software is run on
these data servers |
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All data are 100% backed-up
to another backup server on a daily basis.
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All data are 100% backed-up
to magnetic tape twice a week. |
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Uninterrupted Power Supply is
connected to these data servers to ensure
100% availability. |
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We maintain a "network
patrol" to test every minute that each
machine in our network is running. If any
machine is out of service, the network patrol
will automatically restart the machine and
immediately page one of our technical officers.
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We learned the lesson in a hard way. We had the
painful experience of one of the critical data server
completely destroyed due to physical accident in
May-1999. Although most data was recovered from
our backup facility within 24 hours, we found it
not satisfactory performance and received tons of
complaints from our customers. Therefore we installed
"duplicate" servers to perform backup
on a daily basis, such that we can switch the duplicate
servers to replace the critical servers if any of
the critical servers is down.
Data Line and Bandwidth Availability
We understand that no matter how low priced is the
service, when the service cannot be accessed it
is doomed to be useless. For example, when your
modem cannot connect due to busy signals, or when
you can connect at 40Kbps but have only 10K download
speed or even lower. To provide the best level of
service, Netfront maintains, |
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Within every hour, average utilisation
of our modem lines to be less than 90%. If
that figure is exceeded, we will immediately
add lines. |
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Within every hour, average utilisation
of bandwidth less than 90%. Additional bandwidth
is installed if that figure is exceeded. |
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